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. what were you thinking? >> i believed that human beings have what i call discretionary energy that they can give you or not, and i don't think they will give it to you if they don't feel that they're treating with dignity and respect every day. if people can say i'm treated with dignity and respect, a down payment on that is nobody ever gets hurt here because we care about our own commitment to our safety and we care about the people we work with, and it swells up into everything you do so it creates a sense of pride about the organization you're involved in. >> and then you start asking them for increased productivity and increased -- >> they give it to you. you don't actually have to ask for it. you need to turn them loose. >> describe how alcoa did over the course of your tenure. >> well, we went from 1.86 for 100 workers per year having an injury that caused them to miss a lost work day. we got to 0.13. to give you a reference point, the number in health medical care institution in the united states is 5. >> and now describe what happened to alcoa commercially, financially
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